FREE SAMPLES with every order + FREE SHIPPING on all orders over $60

WHERE TO BUY & OFFERS

  • Where can I purchase Briogeo products?

    Briogeo products can be purchased online and in-store, at select authorized retailers. Please check here for a list of our authorized retailers. Please note that some unauthorized retailers may sell our products on Amazon, Ebay or other third party sites. If the re-seller is not listed on our authorized retailer page, please be cautious as you may be purchasing illegitimate or used product.

  • Do you offer sales, promotions and discounts on Briogeo products?

    Throughout the year, we offer special promotions - like discounts and free travel sizes of our products. Be sure to sign up for our newsletter and follow us on our social media pages to be in the know of our latest promotions!

  • How can I receive free samples of Briogeo products?

    You can choose up to 2 FREE samples of your choice when you place an order at briogeohair.com. You'll be able to select which samples you prefer at checkout.

  • How can I become an authorized seller of Briogeo products?

    At this time, Briogeo retail outlets are limited to select prestige salons, spas, boutiques, beauty stores, and specialty stores. If your store carries products within the prestige beauty and hair category and you have interest in hosting our brand, please send a note to sales [at] briogeohair.com with your website address and store location information, and we'll get back to you shortly with more information.

OUR INGREDIENTS

  • What does 6-FREE mean?

    Six-free is our ingredient methodology that describes our commitment to avoiding the following 6 controversial, and potentially harmful, ingredients in all of our products: sulfates, parabens, phthalates, silicones, DEA, and synthetic dyes.

  • What preservatives are in Briogeo products?

    We use Ecocert preservatives, such as dehydroacetic acid and benzyl alcohol, to maintain the performance, quality, and freshness of our formulas. We refrain from using paraben preservatives in any of our products. Parabens have been linked to health concerns such as reproductive and developmental toxicity. Given Briogeo refrains from using potentially harmful preservatives or chemical stabilizers, the color or scent of our products may change over time and this is completely normal due to the nature of the essential oils and natural extracts we use in our formulas.

  • So why are parabens, sulfates, silicones, phthalates, DEA, or synthetic dyes so controversial, anyway?

    Sulfates: Harsh, synthetic surfactants used to dissolve dirt and oil

    –Concerns: Can cause scalp irritation, follicle inflammation, and cause hair to  become dry and dull

     Silicones: Lightweight, synthetic, petroleum-derived polymers that coat the hair    cuticle to lock out frizz and enhance shine

    –Concerns: Excessive build up and "clogging" of the hair cuticle that prevents hair     from absorbing nutrient-rich ingredients

     Phthalates: Chemicals used to stabilize synthetic fragrances

    –Concerns: Potential reproductive and developmental toxicity

     Parabens: Synthetic preservatives meant to inhibit bacteria growth and extend the  shelf life of products

    –Concerns: Scientific studies that may indicate a link between paraben ingestion  and certain types of cancers

     Artificial Dyes: Synthetic agents used to cosmetically tint products

    –Concerns: Can cause scalp irritation and can be problematic for those with  allergies or sensitive skin and eyes.

     DEA: A foaming and product thickening agent

    –Concerns: Linked to allergies, skin toxicity, hormone disruption, and inhibited fetal brain development    

  • Are your products organic?

    Several of our product contain organic ingredients, however, none of our products are certified organic.

  • I see that Briogeo products are 90-100% natural. Why aren't they all 100% natural?

    Briogeo uses many ingredients that are certified organic, natural, or naturally derived, and we use some (safe!) synthetic ingredients, too. We aim to use the highest amount of naturally-derived ingredients in every product, as possible, without sacrificing product performance. However, there are some non-natural ingredients we use in our products to ensure shelf life, product efficacy, and product stability. The small % of non-natural ingredients we use are deemed safe and non-toxic by the Environmental Working Group (EWG) and are only used to ensure the utmost product quality and performance.

  • I've seen certain alcohols listed on Briogeo hair care products. Why do you use alcohols in your products and will they dry out my hair?

    Brassica Alcohol (Brassica Oil Derived) and Cetyl Alcohol (Vegetable Derived) are fatty alcohols found in plant cells that do not behave like other alcohols, such as ethanol or propanol. These alcohols are not drying; they condition & soften the hair and increases manageability. Alcohol Denat. (grain derived) is a natural alcohol that is used in our Blossom & Bloom Ginseng + Biotin Volumizing Spray to absorb excess oil in the hair to give the roots lift and volume. Benzyl Alcohol is an ECOCERT preservative used to maintain the shelf life and integrity of our products.

  • Which products are Vegan and which ones are Gluten Free?

    Gluten Free:

    • Be Gentle, Be Kind Green Tea Shampoo
    • Be Gentle, Be Kind Avocado + Quinoa Co-Wash
    • Curl Charisma Rice Amino + Avocado Leave-In Creme
    • Curl Charisma Rice Amino + Shea Curl Defining Conditioner
    • Curl Charisma Rice Amino + Shea Moisture Shampoo
    • Curl Charisma Rice Amino + Quinoa Frizz Control Gel
    • Don't Despair, Repair! Deep Conditioning Mask
    • Don't Despair, Repair! Gel-to-Oil Overnight Repair Treatment
    • Blossom & Bloom Ginseng + Biotin Volumizing Shampoo
    • Blossom & Bloom Ginseng + Biotin Volumizing Blow-Dry Spray
    • Rosarco Milk Reparative Leave-In Conditioning Spray
    • Rosaro Repair Shampoo
    • Rosarco Repair Conditioner
    • Rosarco Oil
    • Rosarco Blow Dry Perfection + Heat Protectant Creme
    • Scalp Revival Charcoal + Coconut Micro-Exfoliating Shampoo
    • Scalp Revival Charcoal + Tea Tree Scalp Treatment
    • Scalp Revival Charcoal + Biotin Dry Shampoo

    Vegan:

    • Be Gentle, Be Kind Green Tea Shampoo
    • Be Gentle, Be Kind Avocado + Quinoa Co-Wash
    • Blossom & Bloom Ginseng + Biotin Volumizing Conditioner
    • Blossom & Bloom Ginseng + Biotin Volumizing Shampoo
    • Blossom & Bloom Ginseng + Biotin Volumizing Blow-Dry Spray
    • Rosarco Milk Reparative Leave-In Conditioning Spray
    • Rosarco Repair Conditioner
    • Rosarco Repair Shampoo
    • Rosarco Oil
    • Scalp Revival Charcoal + Coconut Micro-Exfoliating Shampoo
    • Scalp Revival Charcoal + Tea Tree Scalp Treatment
    • Scalp Revival Charcoal + Biotin Dry Shampoo

     

  • Are your products nut-free?

    Some of our products do contain nut oils such as argan, shea, coconut and almond oils. Some products do not contain any nut oils, however, we cannot guarantee that our products were made in a nut-free facility. As always, we encourage customers who have extreme allergies to consult a doctor or conduct a patch test before using any product.

OUR PRODUCTS

  • Does Briogeo test its products on animals?

    We never, ever test our products on animals. We love our furry friends!

  • What is the shelf life of Briogeo products?

    Each Briogeo product has a 24 month shelf life and our products maintain their peak freshness within 12 months from opening.

  • Will the protein content in your conditioning and repair products dry out my hair?

    It seems counter-intuitive, but some proteins load up the hair cuticle and can lead to brittle, dry-feeling hair. But protein itself does not dry out hair; rather, when it seals the cuticle, it can intensify the dry feeling of already dry or damaged hair. Therefore, it's important to combine proteins with moisturizing ingredients, which Briogeo does in all of its formulas. We use balanced levels of proteins plus moisturizers to gently refresh and coat the hair cuticle, adding back shine and strength to stressed hair.

  • If I color my hair, shouldn't I use a "for color-treated hair" shampoo & conditioner?

    Not necessarily. The most important measures for color-treated hair are preventing fading and dryness. Both of these objectives can be met by using sulfate-free products, and products containing proteins in conjunction with catalyst moisturizers. Good news - all Briogeo products fit the bill!

  • Can I mix and match Briogeo products?

    Absolutely! Different hair types have different needs and each of our collections can be mixed and matched. For example, someone with fine, curly hair may want to use our Blossom & Bloom Ginseng + Biotin Volumizing Shampoo and Conditioner and finish with our Curl Charisma Rice Amino + Avocado Leave-In Creme. If you're unsure which products are right for you, take our quiz here.

  • Are Briogeo products PH balanced?

    Yes. Our products are formulated to balance your hair's ideal pH of 4.5 – 5.0. With the normal exposure to the environment as well as washing and styling, this acid mantle can become contaminated or removed and must be restored with the use of properly pH-balanced products.

  • What hair types is Briogeo meant for?

    Our product assortment focuses on repair, moisture, volume, and curl care. We offer a diverse selection of products that are intended to respond to the needs of those with thin/fine, wavy, curly, damaged, dry, chemically and/ color treated hair.

  • I have African-American hair texture that is curly, kinky, or coarse. Will Briogeo products work for my hair?

    Absolutely! Our Curl Charisma collection is most suitable for those with wavy to curly hair textures. For those with kinky or coarse texture, we recommend our moisture intense Rosarco and Don't Despair, Repair! collections and our Be Gentle Be Kind Avocado + Quinoa Co-Wash.

  • What curl types is the curl charisma collection best for?

    Feedback from our customers suggests that our Curl Charisma collection resonates best with 2A to 3C curls. For Type 4 Coily Hair, we recommend our moisture intense Rosarco and Don't Despair, Repair! collections and our Be Gentle Be Kind Avocado + Quinoa Co-Wash.

  • Is the Don't Despair, Repair! Deep Conditioning Mask suitable for fine/thin hair?

    Yes. However, those with very fine hair should avoid applying the mask at the roots and instead focus on the mid-length to ends of the hair and ensure the product is rinsed from the hair very thoroughly.

OUR BRAND

  • Where is Briogeo based and where are Briogeo products manufactured?

    Briogeo was born and raised in New York City and our headquarters still exist here today. All Briogeo products are formulated and manufactured in the U.S.A.

  • What makes Briogeo formulas different from other natural hair care product brands?

    We make it part of our mission to not only formulate products that are non-toxic and naturally-based, but that also produce the high performance results you want and deserve. To us, it's not just about formulating our products with safe ingredients, but also making products that truly work. All Briogeo products contain a NOVA Complex of Natural Oils, Vitamins, and Antioxidants that create the foundation for healthier, beautiful hair with every use. Our 6-FREE ingredient criteria takes the guesswork out of having to read ingredient labels, as our products are never formulated with sulfates, parabens, phthalates, silicones, synthetic dyes, or DEA.

  • How do you pronounce Briogeo?

    Pronounciation: Bree-oh-jhee-oh.

  • What does Briogeo mean?

    Briogeo is a word we created that describes our brand from the inside out. The word "Brio" is an Italian word that means "full of life, vivid, and unique". The word "Brio" speaks to our vibrant and colorful packaging that was inspired by our diverse and energetic hometown, New York City. The word "Geo" is a latin word that means "of Earth or nature". It speaks to what's on the inside of the bottle - naturally-based, safe, and effective formulas made from the Earth's own ingredients.

ONLINE ORDERING

  • What should I do if I've forgotten the password to my briogeohair.com account?

    You can click on the "Password Reminder" link, and a password reminder e-mail will be generated.

  • What credit cards are accepted on your site?

    We currently accept Visa, Mastercard and American Express

  • How do I know if my order has been received?

    You will receive an order acknowledgement e-mail shortly after of placing an order on our website. If you don't receive one, please check your SPAM folder. If it's not in there, please shoot us a note at orders [at] briogeohair.com and we'll look into it.

  • How do I change or cancel an order?

    Please contact us as soon as possible at orders [at] briogeohair.com to request a cancellation. If the order has not yet been processed, your credit card will not be charged. If the order has been processed, fulfilled and shipped, please refer to our Return Policy in this FAQ.

  • Who can I contact if I have questions about credit charges, my order, or returns and refunds?

    We are always here to help! You can e-mail us at orders@briogeohair.com. Where applicable, please mention your order number. If not available, be sure to include your full name and address, as it was listed at time of order placement.

SHIPPING

  • How much do you charge for shipping?

    We charge a $6.95 flat rate ground shipping charge on all orders.

  • How can I receive free shipping?

    From time to time, we offer special shipping promotions. Be sure to sign up for our newsletter to stay up to date with our latest promotions.

  • Which carrier do you use to ship out products?

    Currently, we partner with USPS to ship our products.

  • Do you ship to military addresses?

    Absolutely! Your order will be shipped via USPS. When entering your address on the order form, please click the box to indicate that your address is a PO Box, APO or AFO.

  • How long will my order take to get to me?

    Including handling and shipping, you can expect to receive your order within 2-7 business days.

  • Do you require a signature upon delivery?

    In most cases, no, we do not request a signature.

  • Do you ship internationally?

    At this time, we do not ship internationally. However, we may plan to do so in the future.

  • Do you charge sales tax on orders through your website?

    At this time, we are required to charge sales tax if you are shipping to a New York State address. We do not collect sales tax for any other state at this time.

  • How do I place an order?

    You can order directly online via our website at www.briogeohair.com

RETURNS

We want you to be happy with your Briogeo product purchases. In the event you feel that a Briogeo product you purchased doesn't perform the way you want or expect, please let us know. We are happy to issue you a full refund of the purchase price (minus shipping, handing, gift wrapping, or other service fees) upon receipt of the remaining unused product within 30 days from the purchase date.

We unfortunately cannot receive returns on overly used products or products not purchased online at briogeohair.com.

Refunds will be credited to the original credit card used for payment. Purchases of gift certificates and/or sale items cannot be returned for a refund.

To return items to BriogeoHair.com, please follow these three easy steps:

1. Send an e-mail to orders@briogeohair.com with your order number (if you don't have it—please specify your name and address) and items to be returned. We will e-mail you a return authorization form to be included in your return package. Unfortunately, we are unable to refund your original shipping charges unless the return was a result of our error.

2. Pack and seal your return merchandise securely in the original package, if possible. Otherwise, please pack your return in a well-padded envelope or box to prevent damage during shipment. Be sure to include the return authorization form in your package.

3. All return packages must be shipped via UPS, FedEx, USPS or DHL and should be mailed to:

Briogeo Hair Care
Attn: Allison Genesis
79 Madison Avenue
Floor 2
New York, NY 10016

Your return will be processed promptly upon arrival, and we will send you a confirmation by email. Please allow 2-3 weeks from the shipping date for your account to be credited. Original shipping and handling charges are not refundable.

In Store Purchase Return

If you have purchased a Briogeo product from a salon, spa, boutique, beauty supply store or other participating retailer, please return it to the location where it was originally purchased, subject to the store's own return/exchange policy.

We apologize, as we are unable to process returns for products not purchased online at BriogeoHair.com.

ADDITIONAL QUESTIONS

Please feel free to contact us via email at service@briogeohair.com. We are happy to help with any questions you may have and we generally respond in less than 24 hours.